Our hotel has established the foundational framework and policies for a Sustainable Management System (SMS) that can be adapted and developed to cover all our management processes. Our management system is based on risk analysis. Detailed risk analyses are carried out in areas such as environment, social, community, culture, economy, quality, human rights, health, and safety. In the event that potential risks materialize, we have a crisis management policy and system in place. When we achieve our goals, new ones are set; if they are not met, our current practices are reviewed. Our hotel is committed to fulfilling the requirements of the Turkish Sustainable Tourism Program and to continuously improving our management system to enhance our sustainability performance.
Our hotel is committed to complying with all applicable laws, regulations, and international agreements. We maintain an updated list of these documents and regularly inform and train our staff on them.
We always provide accurate information and use real visual materials in our promotional efforts. We are transparent and realistic about our products and services on our website, social media accounts, and in other printed and written communications. We have a system in place to gather feedback on our sustainability performance, policies, and practices from our customers, public institutions, municipalities, employees, local community, and all other relevant individuals and organizations. We use this system to collect feedback from both our staff and customers. Customer satisfaction includes feedback related to sustainability. Negative feedback is recorded and necessary measures are taken.
Our hotel is committed to providing accessible tourism services for everyone, where possible. We are continuously working on improvements not only for guests with physical disabilities but also for those with visual or hearing impairments. We openly and accurately inform our guests and stakeholders about our level of accessibility through our website.
Our procurement policy is based on a local, environmentally conscious, fair trade, and efficient approach. We monitor our sources for goods and services and check our suppliers' sustainability certifications and documents. We prioritize local suppliers for goods and services, provided they are of high quality and reasonably priced. We also follow an environmentally sensitive procurement policy to reduce food and solid waste, and to prioritize energy and water conservation. Our procurement policy favors reusable, returnable, and recycled goods.
We respect the intellectual property rights of the local population and incorporate authentic elements of traditional and contemporary local culture into our cuisine and hotel design. Our hotel does not buy, sell, or trade in historical and archaeological artifacts, nor does it display them. We prioritize the promotion and consumption of local products and develop innovative and creative applications to ensure sustainability in gastronomy.
Energy Conservation: Our hotel has an energy conservation policy that includes the regular measurement, monitoring, and reduction of energy consumption. We prioritize the use of renewable energy as much as possible. We identify high-energy-consuming activities and implement measures to reduce consumption in these areas (e.g., thermal insulation systems, preference for low-consumption devices with high energy efficiency ratings, and using LED bulbs instead of high-consumption incandescent lighting).
Water and Wastewater Management: Our facility has a water conservation policy aimed at regularly measuring, monitoring, and reducing water consumption. We have identified the water risk status in our region, conducted a risk analysis, and created a water management plan. The measurement and tracking of water usage are key components of our reporting and efforts to reduce water consumption.
Our hotel has a "Solid Waste Management Plan" to ensure that waste production is regularly measured, monitored, and reduced. Waste is sorted by type (food, recyclable, hazardous, and organic), with consideration given to recycling and reuse. Solid waste, including food waste, is measured by type. The hotel complies with the "Zero Waste Regulation."
Our hotel provides equal employment opportunities without discrimination based on gender, race, religion, disability, or other factors. We ensure the health, safety, and well-being of all our employees. We support women's participation in the workforce across all departments and offer equal opportunities. We operate on a policy of "equal pay for equal work" regardless of gender. We distribute tasks with the principle of equality in mind. We provide the necessary environment for our employees to benefit from career opportunities at an equal level. We create training policies to support the participation and awareness of women. We do not tolerate any form of exploitation, harassment, discrimination, coercion, or slander against women.
Because our hotel is located in Palandöken, transportation is provided by hotel shuttle services. Additionally, staff members coming from out of town stay in lodgings within walking distance of the hotel, reducing their need for transportation. For hot water, we use solar panels to generate electricity. By purchasing local food, we contribute to saving energy and fuel that would otherwise be used to transport products to the final consumer. Our procurement department buys electronic products only as needed.
We understand the vital and socioeconomic value of biological diversity in the face of ecosystem destruction, climate change, and disaster risks. We are committed to protecting it. We undertake responsibilities to support ecosystem services such as habitat creation, soil formation, nutrient cycles, and water cycles. We also plan to contribute to cultural values like recreation, aesthetics, education, inspiration, and moral and spiritual values.
Our hotel prioritizes protecting the environment, preventing pollution, and reducing our negative impacts. We comply with legal regulations, and we effectively separate waste at the source based on its group and hazard class. We know that using dangerous materials and chemicals only when necessary and in required amounts reduces both negative environmental impacts and waste volume. By preferring products with "recycled" and "eco-friendly" labels in our procurement, we contribute to protecting nature. We also seek opportunities for reuse. We use single-use items like paper, napkins, and packaging only as needed to minimize waste. We store waste correctly in separate areas according to its properties and hand it over to licensed/authorized companies without exceeding legal storage limits, keeping records. We use water, energy, and all natural resources sparingly and share this awareness with our employees, guests, and suppliers. We measure our environmental management performance, monitor this data against our goals, and strive to improve our performance. We aim to educate our employees on environmental issues and increase their sensitivity.
Children are our future. Our primary responsibility is to recognize them as individuals, respect their rights, and protect them from all forms of psychological, physical, commercial, and other exploitation. To achieve this, we do not allow child labor in our facilities and expect the same from our business partners. We provide environments where children can express their thoughts and feelings freely. We train our staff on preventing and identifying child abuse. We ensure children are supervised during all activities. We organize training sessions and support projects to raise awareness about child rights. In case we witness any suspicious actions involving children, we first inform the hotel management and seek help from official authorities when necessary.
To protect our world from potential dangers, we use our energy efficiently and set goals to reduce consumption. We follow national and international standards, laws, and regulations to fulfill our responsibilities and voluntarily carry out work to reduce energy use and continuously improve our energy consumption performance. We set goals and include energy efficiency in our training programs to ensure the participation of our employees. We value collaboration with all our stakeholders to create common goals and outcomes in energy management. We strive for a collective awareness and consciousness with our guests, employees, visitors, and all business partners. We seek to find, purchase, and use energy-efficient products, equipment, and technology. We aim to document, disseminate, and continuously improve our Energy Management System. We evaluate energy risks and plan for emergencies, such as energy shortages.
At our hotel, we place great importance on gender equality. We ensure the health, safety, and well-being of all our employees regardless of gender. We support women's participation in all departments and offer equal opportunities. We operate with an "equal pay for equal work" policy. We distribute tasks based on the principle of equality. We provide the necessary environment for equal access to career opportunities. We create training policies to support women's participation and increase awareness. We foster a work environment and practices that protect the work-life balance. We support and offer equal opportunities for women to be in company management. We do not tolerate any form of exploitation, harassment, discrimination, coercion, or slander against women. We are always aware of their valuable contributions and support their existence.
In line with our sustainable supply approach, we expect our suppliers/solution partners to:
Have Quality Assurance, Environmental, and Occupational Health and Safety Management Systems, as well as internationally recognized environmental and sustainability ethics/certifications.
Have no harmful environmental impacts in production and supply, and comply with environmental regulations.
Use and consume resources appropriately without harming natural life and ecosystems, and comply with hunting laws.
Work to minimize and properly manage their waste, offering less packaging or bulk packaging alternatives for their products.
Offer eco-friendly, energy-saving, local, ethical, recyclable or recycled, organic, bio, vegan, and chemical-free alternatives.
Be local and domestic producers/service providers.
Provide products/services that reflect and promote our country's/region's cuisine, traditions, and culture.
We value these qualities and communicate this perspective to our suppliers. We work together to create efficient procurement opportunities and aim to reduce the environmental impact of our supply processes.
Our hotel embraces the principles of sustainability, not only offering a comfortable stay but also working to minimize our environmental impact. With policies focused on reducing carbon emissions, we promise our guests a holiday that respects nature.
Reducing Emissions with Smart Transportation Solutions:
Thanks to our location in Palandöken, we provide transportation to our guests via hotel shuttle services. This discourages the use of personal vehicles, preventing traffic congestion and reducing carbon emissions. Furthermore, our staff from out of town stay in lodgings within walking distance of the hotel, minimizing emissions from their commute.
Renewable Energy and Efficient Consumption:
One of the most important steps we have taken to lower greenhouse gas emissions is to invest in renewable energy sources. We use solar panels to provide hot water for our hotel. In addition, we keep energy consumption in check by opting for highly energy-efficient appliances and using thermal insulation systems.
Reducing Our Carbon Footprint with Local Products:
Working with local suppliers is not just about supporting the local economy; it's also an effective way to reduce our carbon footprint. By incorporating local products into our cuisine, we significantly decrease the energy and fuel consumption that would otherwise be used for long-distance transportation.
An Eco-Conscious Procurement Policy:
We prioritize the environment in our procurement processes as well. We purchase only what we need and prefer recyclable and eco-friendly packaging. This not only reduces the amount of waste but also indirectly controls the emissions caused by production processes.
Our hotel acts with a sense of responsibility toward carbon emissions, offering our guests not just luxury but also an environmentally conscious experience.
Tuğcan Hotel
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